1. Registration:

   What should I do if I need to update my registration information, and whom should I contact?

   Please use the contact us link or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with the details of the information that needs to be updated.

2. Flights:

   How many pieces of luggage am I allowed to bring?

   Your ticket permits one personal item and all checked bags will incur a fee. All baggage that incurs a fee will have to be paid directly to the airline.  For specific luggage details and fees please consult your airline website: American Airlines, United, Delta, Jet Blue, Southwest.

   Whom should I contact if I have questions regarding flights?

   For flight-related inquiries, please reach out to Lynn in our air department via email at This email address is being protected from spambots. You need JavaScript enabled to view it.. She will respond within 24 hours.

   Is it possible to pay for an upgraded seat?

   Yes, you can pay extra for an upgraded seat provided that upgraded seats are available. The air department will need your credit card to pay for the upgraded seat at the time of the request. In addition to the cost of the upgrade All upgrades will incur a $35.00 processing fee per ticket.

   Can I use airline miles to upgrade my seat?

   Certainly. Please contact the airline directly to arrange the use of miles for seat upgrades. Lynn in the air department is not able to apply miles to your ticket.

   What if you are not seated with your travel companion?

   We apologize for the inconvenience. We will make every effort to ensure that you are seated together. Please contact Lynn at This email address is being protected from spambots. You need JavaScript enabled to view it. in the air department for assistance.

   What if you are departing or returning from a different airport than indicated on your ticket?

   Please email This email address is being protected from spambots. You need JavaScript enabled to view it. with the details of the new airport, and we will assist in making the necessary adjustments.

   How can you add additional nights to the beginning or end of your trip?

   Please email This email address is being protected from spambots. You need JavaScript enabled to view it. with the number of additional nights you wish to include. We will inform you of the costs associated with modifying your flights and extending your hotel reservation.

   What if there is a discrepancy between the name on my ticket and my passport?

   Please email This email address is being protected from spambots. You need JavaScript enabled to view it. with the correct spelling of your name. We will then ensure that the necessary corrections are made.

   What should you do if you can no longer go on the trip?

   Please contact your sales representative to discuss the next steps.

3. Rooms:

   Who should I contact if I have questions regarding the rooms?

   For room-related inquiries, please use the contact us link or email This email address is being protected from spambots. You need JavaScript enabled to view it. with your question.

4. Transportation:

   Will transportation be provided to and from the airport?

   Yes, transportation has been arranged with our Destination Management Company, Amstar to and from the resort on the dates of group arrival and departure. Any additional transportation requirements will incur extra charges and can be arranged with Amstar at the Hospitality Desk. Transportation for those doing pre or post nights is not included.

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