Frequently Asked Quesions

  1. Registration:

    1. What should I do if I need to update my registration information, and whom should I contact?

    Please use the Contact us form or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with any updates needed to your registration information.

  2. Flights:

    2. How many pieces of luggage am I allowed to bring?

    Your ticket permits one personal item and all checked bags will incur a fee. All baggage that incurs a fee will have to be paid directly to the airline. For specific luggage details and fees please consult your airline website: American Airlines, United, Delta

    3. Whom should I contact if I have questions regarding flights?

    For flight-related inquiries, email This email address is being protected from spambots. You need JavaScript enabled to view it.. You will typically receive a response within 24 hours.

    4. Is it possible to pay for an upgraded seat?

    Yes, you can pay extra for an upgraded seat provided that upgraded seats are available. The air department will need your credit card to pay for the upgraded seat at the time of the request. In addition to the cost of the upgrade All upgrades will incur a $35.00 processing fee per ticket.

    5. Can I use airline miles to upgrade my seat?

    Yes, you will need to contact the airline directly:

    • Delta: 1-800-221-1212
    • United: 1-800-864-8331
    • American Airlines: 1-800-433-7300

    6. What if you are not seated with your travel companion?

    Please contact This email address is being protected from spambots. You need JavaScript enabled to view it., and we’ll do our best to help ensure you are seated together.

    7. What if there is a discrepancy between the name on my ticket and my passport?

    Please email This email address is being protected from spambots. You need JavaScript enabled to view it. with the correct spelling, and we’ll update your documentation accordingly.

    8. What should I do if I can no longer go on the trip?

    Please reach out to The GRA Group via the Contact us form or email This email address is being protected from spambots. You need JavaScript enabled to view it. as soon as possible.

    9. How can you add additional nights to the beginning or end of your trip?

    Please email This email address is being protected from spambots. You need JavaScript enabled to view it. with the number of additional nights you wish to include. We will inform you of the costs associated with modifying your flights and extending your hotel reservation.

    10. What if there is a discrepancy between the name on my ticket and my passport?

    Please email This email address is being protected from spambots. You need JavaScript enabled to view it. with the correct spelling of your name. We will then ensure that the necessary corrections are made.

  3. Accommodation:

    11. Are rooms equipped with Wi-Fi?

    Yes, complimentary Wi-Fi is available throughout the resort.

    12. Are there options for accessible rooms?

    Yes, accessible rooms are available upon request.

    13. Who should I contact if I have questions regarding the rooms?

    For room-related inquiries, please use the Contact us form or email This email address is being protected from spambots. You need JavaScript enabled to view it. with your question.

  4. Transportation:

    14. Will transportation be provided to and from the airport?

    Yes, your transportation has been arranged to and from the resort on the dates of group arrival and departure. Any additional transportation requests will incur an extra charge. Transportation for those doing pre or post nights is not included

  5. Check-In & Check-Out:

    15. What are the check-in and check-out times?

    Check-in is 3:00 PM, and check-out is 12:00 PM.

    16. Can I request early check-in or late check-out?

    Requests are subject to availability. Please notify the front desk in advance.

    17. What identification is required at check-in?

    A valid passport and a credit card for incidentals are required.

    18. Are there any age restrictions for guests?

    The resort is adults-only, typically for guests 18 years and older.

    19. Can I check in if I arrive before 3 PM?

    Early arrivals may store luggage and use resort facilities while waiting for your room.

SRS and its’ affiliates act only as an agent for the services furnished as such. SRS does not provide liability insurance for protection of individuals who may participate in the trip program. Participant’s hereby release SRS from any lost, cost, injury, expense or damage to persons or property which results directly or indirectly from any act, whether negligent or otherwise, of commission or omission (including but not limited to delays) of any person, firm or corporation which provides products or services in connection with the trip; including but not limited to transportation services, lodging, food and beverage, excursions, sightseeing, luggage handling, tour guiding or escorting.

NOTE: U.S. citizens must present a valid passport book for this trip. Allow up to eight weeks to obtain a new or renewed passport. Your passport MUST have at least six (6) months validity from the date you will be returning to the United States. Please refer to The U.S. Department of State website for additional information on obtaining a passport www.travel.state.gov.

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